Refund Policy
This Refund Policy explains how Level 8 Systems handles subscription cancellations, billing issues, and refund requests for digital software products and services.
Level 8 Systems LLC provides software platforms, mobile applications, and digital services. Due to the nature of digital products and platform access, refunds are handled according to the policy outlined below.
Subscription Services
If a subscription is offered for a platform or service, customers may cancel their subscription at any time. Cancellation will prevent future billing at the next renewal date unless otherwise specified, but will not automatically result in a refund for prior billing periods.
Refund Requests
If you believe you were charged in error or experienced a billing related issue, you may contact our support team. Refund requests are reviewed on a case by case basis and may be granted at our discretion when appropriate.
Non Refundable Services
Completed software services, custom development work, implementation fees, onboarding fees, and platform usage fees are generally non refundable once the applicable service has been delivered or access has been provided.
Billing Questions
We encourage customers to contact us promptly regarding any billing concern so that we can review the issue and provide a timely response.
Contact
For refund requests or billing inquiries, contact support@level8systems.ai.